Refund policy

At Twinkleora, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer free returns and refunds within 30 days of receiving your order.

30-Day Free Return Policy

You may request a free return within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

In its original condition
Unused or lightly inspected only
In the original packaging when possible
Returned with all included accessories, manuals, and parts

Free Returns

Twinkleora offers free returns for eligible orders. Once your return request is approved, we will provide instructions on how to return your item.

Refunds

After we receive and inspect your returned item, we will notify you by email regarding the approval of your refund.

If approved, your refund will be processed to your original payment method. Please allow a few business days for your bank or payment provider to complete the transaction.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, defective, or incorrect.

Include your order number, a brief explanation, and photos or videos showing the issue. This helps us review your request quickly and provide the best solution.

Non-Returnable Items

Returns may not be accepted if the item is:

Damaged due to misuse or improper handling
Missing major parts or accessories
Returned after the 30-day return window
Not purchased from Twinkleora

How to Start a Return

To start a return, please contact us at:

Email: support@twinkleora.space

Please include your order number and the reason for your return request.